FAQ

We’re here to help!​

“You can contact us by sending email to: support@ed2kidz.com
We will generally reply within 48 hours.”

“Yes! All of our products are genuine, purchased from authorised dealers of original brand.”

“If your favorite collectible is not currently listed in our store, just contact us. We’ll try to locate the requested item and provide a quote if possible.”

“We strive to keep our prices as low as possible for all products. Due to this commitment, we’re unable to provide extra discounts on large orders. Thank you for understanding.”

“We accept payment in credit cards (Visa, MasterCard), PayPal, AfterPay, bank transfer, WeChat, and Alipay (Contact support).”

“All payment will be charged in USD.”

“In cross-border transactions, due to the involvement of different countries’ and regions’ tax regulations, overseas companies are typically unable to directly issue VAT invoices applicable to your country. Please understand this limitation.”

“Generally, we can deliver to most countries around the world. If you have any doubts, please contact support.”

“We offer a range of logistics carriers including UPS, DHL, FedEx, EMS, YANWEN, and YunExpress. We will select the optimal delivery method based on your destination country, parcel specifics, and your requirements. Please check our shipping page for more information.”

Send us a message

Have any queries🤔?

🛍️Product Request

Seeking for unlisted unique collectibles.

💁‍♀Pre-Sales Assistance

Shopping inquiries, product consultation, payment terms.

📑My Order

Status check, shipping tracking, customer complaints.

🛎️Support Ticket

Website Issues, assembly instructions, after-Sales service.


 
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Please submit any questions you may have in the table👇. Kindly ensure that you provide a contact email address for us to reply to your inquiry. Alternatively, you can reach out to us directly via email at 📧acg@ed2kidz.com