📜 ed2kidz.com – Collector’s Assurance Charter

 

About Cancellations

💌 Thank you for embarking on this collecting journey with ed2kidz.com! We honor the sacred bond between collectors and their treasures. Please explore our clear cancellations and refund guidance:

  • ⌛Early Bird/Pre-order products cancellation period: Early Bird/Pre-ordered products can be canceled unconditionally within 48 hours after placing the order.
  • ⌛Released products cancellation period: Released products can be canceled unconditionally within 24 hours after placing the order.

❗If it exceeds the cancellation deadline, we will not be able to accept the refund because the payment and quota of reserved products have been submitted to the studio and have entered the preparation stage!

Generally, the order cannot be cancelled after it exceeds the cancellation deadline. If you need to cancel the order, refund adjustments will be evaluated based on the specific situation, with reimbursement amounts not exceeding 60% of the total order amount in applicable cases.

How to cancel: Please contact our assistant via email📮.

💸 Pre-order cancellation/Out-of-stock products refund: If we encounter a situation where pre-order cancellation or product discontinuation, we will proactively reach out within 24 hours of receiving the notification to keep you informed and initiate the refund process within a certain amount of days.

🛎️ Early Bird/Pre-order Completion Protocol

When your collectible is officially released by the manufacturer/studio, here’s what happens next:

🔹 ED2K collects final payments on behalf of manufacturer/studio

🔹 We’ll contact you 3+ times within 10 days via email/on-site chat

🔹 Order validity confirmed upon full balance payment

🔹 Failure to respond within 10 days will lead to automatic order cancellation.

When your collectible’s pre-release notification arrives, you’ll need to:

🔹 Confirm shipping and insurance preferences ✓

🔹 Verify customs documentation (if needed) ✓

🔹 Finalize remaining balance and freight payment ✓

🔒 Secure your pre-order with an extended 10-day payment window after initial notification.

🔔 Order Fulfillment

Shipping process for all types of orders

🔹 ED2K facilitates logistics after:
      ✅ Shipping method selection
      ✅ Freight payment completion

🔹 Warehouse arrival notifications include:

      🎫 Final shipping invoice

      📩 3+ payment reminders

      ⌛️ 10-day payment window for [early bird/pre-order]

      ⏳️ 21-day payment window for [Released]

⚠️ Unclaimed/unpaid orders after deadline will be canceled without refund!

📢 Payment Reminder & Consequences

We will notify you at least 3 times via your registered email/on-site chat during the payment period.

If the balance + freight remain unpaid after this period:

❌️ Your order(s) will be automatically canceled.

❌️ All payment (deposit/full payment/payment-plan) become non-refundable.

🌸 Protip: For your safety, set final-payment windows calendar reminders for early bird/pre-order based on the release date!

📌 Notes:

Contact us if you encounter payment issues (e.g., bank delays). Uncompleted orders will cause the deposit/full payment/payment-plan to be forfeited as the cancellation fee.

 

About Issues

🗽 We understand the importance of receiving items in perfect condition. Therefore, if you encounter any issues such as shipping damages, manufacturing defects, or if you receive the incorrect item, rendering it unsuitable for its intended purpose, please reach out to us immediately.

🎭 Artisanal Collectibles Disclosure

Collectibles, GK statue figurines, crafted from resin or polystone — materials inherently fragile in nature — and each piece is handcrafted by artisans, which may result in slight color variations and differences.

📦 To ensure the collectibles remain in their original, unopened condition, we ship them in the exact condition they arrive to us: manufacturer sealed and packed in their original heavy-duty shipping cartons. Despite careful packaging by the manufacturer, minor issues such as small broken parts, clean breaks, or paint scratches may occasionally occur during transit.

Collecting collectibles is a specialized hobby, and while we strive to ensure every piece arrives in excellent condition, we cannot guarantee perfection: If you cannot accept any possible defects or damage, including minor color variations and craftsmanship differences, please order with caution❗

🛡️ Protection Protocol for Exceptional Circumstances
Issues resolution for:
✓ Shipping-related damages (crushed/dented item)
✓ Manufacturing imperfections (paint defects/structural flaws)
✓ Inventory discrepancies (incorrect item received)

Required Actions for Resolution:
① Notify us within 24 hours of delivery via Priority Support Email
② Submit a timestamped unboxing video (minimum 60 seconds)
③ Provide high-definition detail photos (damaged areas/incorrect item)

🔄 Upon reviewing your submission, our dedicated customer service assistant will work closely with you to find the most suitable resolution.

Resolution Framework
Upon verification, we will:
▸ If you encounter transportation damage upon receiving your collectibles, we will assist you apply for a claim to the logistics carrier based on the insurance policy (conditional)
▸ We will reach out to the studio on your behalf to check the availability of replacement parts, the shipping cost shall be the responsibility of the buyer. Please be aware that this inquiry does not guarantee the availability or delivery of replacement parts
▸ We will provide artisan-level restoration guidance for your collectible, accompanied by an apology coupon as a gesture of goodwill

🙇 Thank you for your understanding and cooperation. Your passion drives our dedication to excellence.

⚖️ Legal Safeguards
This policy complies with:
• ICC Custom Goods Clause (Article 11.3)
• EU Distance Selling Directive Exemption (Annex II-b)
• JCT Artisan Protection Standards (2023 Revision)

 

About Returns & Refund

📌 *Please Note* Non-Exchangeable/Non-Returnable/Non-Refundable Collectibles Policy

🏯 At ed2kidz.com, we take pride in offering artisan-crafted exclusive collectibles designed especially for our passionate community of discerning collectors. Given the unique nature of each creation, which is crafted with meticulous care to meet your specific order, we regret that we are unable to offer exchanges/returns/refunds once an order has been successfully placed.

💳 Critical Payment Terms

Payment TypeRefundabilityConditions
DepositNon-refundable*Secure the Piece & Price
Full Payment/Payment-planNon-refundable*/Partial Refund**Priority Secured, Koins Rewards, Convenient, Compensation Coupon***

⚠️ Key Notes:

*The deposit/full payment/payment-plan secures your production slot and is non-refundable and non-transferable, as the manufacturer/studio commits resources upon reservation – regardless of final payment completion.

**Max 60% if canceled before production, and all payments become non-refundable after production commences.

***In the following exceptional cases, both deposits and full payments are eligible for a 100% refund:

1️⃣ Production Cancellation – If the pre-order quantity fails to meet the minimum production threshold.

2️⃣ Studio Bankruptcy – If the manufacturer becomes insolvent and cannot fulfill orders or issue refunds.

Our Guarantee:

  • We will cover all financial losses in these scenarios.
  • For full payment customers, we additionally provide store coupon compensation as goodwill.

📌 All eligible refunds will be converted to store credit/E-Wallet (cash refunds not available for change-of-mind cancellations).

 

If a package is returned due to:

❌️ Unpaid duties/taxes: Return shipping charges apply

❌️ Incorrect address/unclaimed: Redelivery fee required

❗️ Note: Order payments (including freight) are non-refundable.

Legal Acknowledgement & Binding Agreement

🫱🏽‍🫲🏻 By proceeding through the checkout process at ed2kidz.com, you expressly:
🗹 Confirm having actively clicked the policy review checkbox
🗹 Acknowledge having had sufficient opportunity to review the full Cancellation & Refund Policy
🗹 Agree these terms constitute a binding contractual agreement under the jurisdiction of your domicile

⚖️ Legal Safeguards
This electronic acknowledgement complies with:
• E-SIGN Act (15 U.S.C. §7001)
• GDPR Recital 32 (Valid Consent Framework)
• EU Directive 2019/771 exemptions applied

 

Need help?

😊 Contact us at 📮 support@ed2kidz.com for any inquiries pertaining to cancellations and refunds.

Should you encounter any issues, we strongly advise reaching out to our customer support team rather than initiating a chargeback or filing a PayPal claim. Engaging directly with us allows for a more efficient resolution process. Initiating a chargeback or PayPal claim not only prolongs the resolution time but also limits our ability to assist you effectively.

By contacting us first, you enable our dedicated professionals to investigate and address your concerns promptly. This approach fosters a collaborative environment aimed at achieving swift and satisfactory resolutions.

Please be advised that any account associated with an unresolved chargeback or PayPal claim, and which has not been brought to our attention through prior communication, may lead to the permanent suspension of your account.

* We reserve the right to unilaterally modify policies at any time. Amendments take immediate effect upon publication. Continued use of the Service constitutes acceptance of updated terms.

📜 ed2kidz.com

– Collector’s Assurance Charter

 

About Cancellations

💌 Thank you for embarking on this collecting journey with ed2kidz.com! We honor the sacred bond between collectors and their treasures. Please explore our clear cancellations and refund guidance:

  • ⌛Early Bird/Pre-order products cancellation period: Early Bird/Pre-ordered products can be canceled unconditionally within 48 hours after placing the order.
  • ⌛Released products cancellation period: Released products can be canceled unconditionally within 24 hours after placing the order.

❗If it exceeds the cancellation deadline, we will not be able to accept the refund because the payment and quota of reserved products have been submitted to the studio and have entered the preparation stage!

Generally, the order cannot be cancelled after it exceeds the cancellation deadline. If you need to cancel the order, refund adjustments will be evaluated based on the specific situation, with reimbursement amounts not exceeding 60% of the total order amount in applicable cases.

How to cancel: Please contact our assistant via email📮.

💸 Pre-order cancellation/Out-of-stock products refund: If we encounter a situation where pre-order cancellation or product discontinuation, we will proactively reach out within 24 hours of receiving the notification to keep you informed and initiate the refund process within a certain amount of days.

🛎️ Early Bird/Pre-order Completion Protocol

When your collectible is officially released by the manufacturer/studio, here’s what happens next:

🔹 ED2K collects final payments on behalf of manufacturer/studio

🔹 We’ll contact you 3+ times within 10 days via email/on-site chat

🔹 Order validity confirmed upon full balance payment

🔹 Failure to respond within 10 days will lead to automatic order cancellation.

When your collectible’s pre-release notification arrives, you’ll need to:

🔹 Confirm shipping and insurance preferences ✓

🔹 Verify customs documentation (if needed) ✓

🔹 Finalize remaining balance and freight payment ✓

🔒 Secure your pre-order with an extended 10-day payment window after initial notification.

🔔 Order Fulfillment

Shipping process for all types of orders

🔹 ED2K facilitates logistics after:
      ✅ Shipping method selection
      ✅ Freight payment completion

🔹 Warehouse arrival notifications include:

      🎫 Final shipping invoice

      📩 3+ payment reminders

      ⌛️ 10-day payment window for [early bird/pre-order]

      ⏳️ 21-day payment window for [Released]

⚠️ Unclaimed/unpaid orders after deadline will be canceled without refund!

📢 Payment Reminder & Consequences

We will notify you at least 3 times via your registered email/on-site chat during the payment period.

If the balance + freight remain unpaid after this period:

❌️ Your order(s) will be automatically canceled.

❌️ All payment (deposit/full payment/payment-plan) become non-refundable.

🌸 Protip: For your safety, set final-payment windows calendar reminders for early bird/pre-order based on the release date!

📌 Notes:

Contact us if you encounter payment issues (e.g., bank delays). Uncompleted orders will cause the deposit/full payment/payment-plan to be forfeited as the cancellation fee.

 

About Issues

🗽 We understand the importance of receiving items in perfect condition. Therefore, if you encounter any issues such as shipping damages, manufacturing defects, or if you receive the incorrect item, rendering it unsuitable for its intended purpose, please reach out to us immediately.

🎭 Artisanal Collectibles Disclosure

Collectibles, GK statue figurines, crafted from resin or polystone — materials inherently fragile in nature — and each piece is handcrafted by artisans, which may result in slight color variations and differences.

📦 To ensure the collectibles remain in their original, unopened condition, we ship them in the exact condition they arrive to us: manufacturer sealed and packed in their original heavy-duty shipping cartons. Despite careful packaging by the manufacturer, minor issues such as small broken parts, clean breaks, or paint scratches may occasionally occur during transit.

Collecting collectibles is a specialized hobby, and while we strive to ensure every piece arrives in excellent condition, we cannot guarantee perfection: If you cannot accept any possible defects or damage, including minor color variations and craftsmanship differences, please order with caution❗

🛡️ Protection Protocol for Exceptional Circumstances
Issues resolution for:
✓ Shipping-related damages (crushed/dented item)
✓ Manufacturing imperfections (paint defects/structural flaws)
✓ Inventory discrepancies (incorrect item received)

Required Actions for Resolution:
① Notify us within 24 hours of delivery via Priority Support Email
② Submit a timestamped unboxing video (minimum 60 seconds)
③ Provide high-definition detail photos (damaged areas/incorrect item)

🔄 Upon reviewing your submission, our dedicated customer service assistant will work closely with you to find the most suitable resolution.

Resolution Framework
Upon verification, we will:
▸ If you encounter transportation damage upon receiving your collectibles, we will assist you apply for a claim to the logistics carrier based on the insurance policy (conditional)
▸ We will reach out to the studio on your behalf to check the availability of replacement parts, the shipping cost shall be the responsibility of the buyer. Please be aware that this inquiry does not guarantee the availability or delivery of replacement parts
▸ We will provide artisan-level restoration guidance for your collectible, accompanied by an apology coupon as a gesture of goodwill

🙇 Thank you for your understanding and cooperation. Your passion drives our dedication to excellence.

⚖️ Legal Safeguards
This policy complies with:
• ICC Custom Goods Clause (Article 11.3)
• EU Distance Selling Directive Exemption (Annex II-b)
• JCT Artisan Protection Standards (2023 Revision)

 

About Returns & Refund

📌 *Please Note* Non-Exchangeable/Non-Returnable/Non-Refundable Collectibles Policy

🏯 At ed2kidz.com, we take pride in offering artisan-crafted exclusive collectibles designed especially for our passionate community of discerning collectors. Given the unique nature of each creation, which is crafted with meticulous care to meet your specific order, we regret that we are unable to offer exchanges/returns/refunds once an order has been successfully placed.

💳 Critical Payment Terms

Payment TypeRefundabilityConditions
DepositNon-refundable*Secure the Piece & Price
Full Payment/Payment-planNon-refundable*/Partial Refund**Priority Secured, Koins Rewards, Convenient, Compensation Coupon***

⚠️ Key Notes:

*The deposit/full payment/payment-plan secures your production slot and is non-refundable and non-transferable, as the manufacturer/studio commits resources upon reservation – regardless of final payment completion.

**Max 60% if canceled before production, and all payments become non-refundable after production commences.

***In the following exceptional cases, both deposits and full payments are eligible for a 100% refund:

1️⃣ Production Cancellation – If the pre-order quantity fails to meet the minimum production threshold.

2️⃣ Studio Bankruptcy – If the manufacturer becomes insolvent and cannot fulfill orders or issue refunds.

Our Guarantee:

  • We will cover all financial losses in these scenarios.
  • For full payment customers, we additionally provide store coupon compensation as goodwill.

📌 All eligible refunds will be converted to store credit/E-Wallet (cash refunds not available for change-of-mind cancellations).

 

If a package is returned due to:

❌️ Unpaid duties/taxes: Return shipping charges apply

❌️ Incorrect address/unclaimed: Redelivery fee required

❗️ Note: Order payments (including freight) are non-refundable.

Legal Acknowledgement & Binding Agreement

🫱🏽‍🫲🏻 By proceeding through the checkout process at ed2kidz.com, you expressly:
🗹 Confirm having actively clicked the policy review checkbox
🗹 Acknowledge having had sufficient opportunity to review the full Cancellation & Refund Policy
🗹 Agree these terms constitute a binding contractual agreement under the jurisdiction of your domicile

⚖️ Legal Safeguards
This electronic acknowledgement complies with:
• E-SIGN Act (15 U.S.C. §7001)
• GDPR Recital 32 (Valid Consent Framework)
• EU Directive 2019/771 exemptions applied

 

Need help?

😊 Contact us at 📮 support@ed2kidz.com for any inquiries pertaining to cancellations and refunds.

Should you encounter any issues, we strongly advise reaching out to our customer support team rather than initiating a chargeback or filing a PayPal claim. Engaging directly with us allows for a more efficient resolution process. Initiating a chargeback or PayPal claim not only prolongs the resolution time but also limits our ability to assist you effectively.

By contacting us first, you enable our dedicated professionals to investigate and address your concerns promptly. This approach fosters a collaborative environment aimed at achieving swift and satisfactory resolutions.

Please be advised that any account associated with an unresolved chargeback or PayPal claim, and which has not been brought to our attention through prior communication, may lead to the permanent suspension of your account.

* We reserve the right to unilaterally modify policies at any time. Amendments take immediate effect upon publication. Continued use of the Service constitutes acceptance of updated terms.